Recognition Technology Project Lead

About Auror

At Auror, we’re empowering the retail industry to stop theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good and prioritize privacy by design principles. In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

Auror’s mission is to reduce violent crime in retail stores by 50% over the next 5 years and we believe that recognition technology, when deployed with privacy at the forefront, has a major role to play in helping us in achieving this goal. 

Our market-leading Risk Recognition modules help retailers to solve and prevent crime by sending real-time alerts to store teams about high-risk individuals entering their locations. This critical intelligence empowers teams to respond proactively, enhancing the safety of both staff and customers and improving loss prevention results. Our customers across the United Kingdom are increasing their adoption of Auror’s Vehicle Recognition and Subject Recognition modules; as such, we are seeking a hands-on leader to spearhead the successful implementation of this technology in thousands of retail locations across the UK.

As the Recognition Technology Project Lead, you will be at the forefront of Auror's innovative recognition technology. Having a deep technical expertise in both Automatic License Plate Recognition (ANPR) and Facial Recognition (FR) technologies, you will lead end-to-end projects with customers, partnering with a diverse set of internal and external stakeholders, to deliver successful pilots and full-scale rollouts. You’ll become the in-market subject matter expert on Auror’s Vehicle Recognition and Subject Recognition modules, understanding our technical integrations and product capability inside and out. This role requires someone with experience deploying end-to-end solutions that involve both hardware and software, exceptional project management skills, and the ability to collaborate effectively with various internal and external stakeholders.

Location and hours

This is a London-based role; we value co-location and have a hybrid flexible working model. Our recognition technology product modules are leveraged by customers in NZ, AU, US and the UK, and while this role is focused on the UK, you will need to be flexible with your working hours in order to effectively support our customers and internal teams globally. This role will also involve some travel, heading out to customer sites to provide on-the-ground support of pilots and rollouts, which would be on average 2 - 5 days per month.

Practically, this role will involve:

• Project management: Partner with relevant stakeholders to oversee the scoping, design, and delivery of Vehicle Recognition and Subject Recognition pilots and rollouts, both for customers with a handful of sites as well as those with thousands of sites. You’ll act as a project manager for these deployments, ensuring successful planning, rollout, and ongoing support. 
• Technical subject matter expertise:
• Deep understanding of LPR and FR systems and the various deployment models, including on-camera and on-premise deployments
• Practical knowledge of networking requirements for software running in customer environments
• Solid understanding of SaaS platforms, databases, and cloud environments
• Technical pre-sales: Provides in-depth technical expertise during the sales cycle, understanding client needs and communicating the technical value proposition. Supports the commercial team with presentations, RFPs, and ensures a smooth transition to project implementation.
• Engineering collaboration: Work closely with the engineering team to:
• Set up monitoring and alerting systems
• Configure and optimize recognition technology deployments
• Troubleshoot network and hardware issues
• Provide technical feedback for product improvements
• Supplier relationship management: Build and maintain a network of suppliers for direct supply of recognition technology hardware and software. You will also work closely and in partnership with our integrators (external to Auror) to ensure a smooth roll out and maintenance of the systems. 
• Market awareness: Understand market differences and use of LPR and FR technology across our global markets. 
• Customer success Collaboration: Partner with Customer Success teams to facilitate seamless customer Vehicle Recognition and Subject Recognition pilots and rollouts, ensuring the team is equipped for success.
• Customer success Collaboration: Partner with Customer Success teams to facilitate seamless customer Vehicle Recognition and Subject Recognition pilots and rollouts, ensuring the team is equipped for success.
• Ownership and communication: Take ownership of technical issues and questions, communicating clearly with relevant teams, providing updates and following through to resolution.

The role reports to Beth Lyman, Global Technical Project Lead