Service Designer

About us:

Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.

You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.

At a certified Great Place to Work®, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.

Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

About the role:

We are looking to expand our established User-Centred Design (UCD) team with a skilled Service Designer to help design and deliver complex, user-centred, and inclusive services that solve challenging public sector problems.

As a Service Design Practitioner, you will work closely with more senior colleagues in our multi-disciplinary environment to create end-to-end services that prioritise user needs, accessibility, and client goals. Your work will contribute directly to delivering genuine value and impact daily.

You will be an active part of our design community of practice, helping to share knowledge, contribute to improvements, and provide guidance to junior colleagues. You will also play a role in refining best practices internally, ensuring our service design work continues to be effective and high-quality.

This role offers flexibility to be based from our Altrincham (Manchester) or Westminster (London) offices, where you’ll be part of a collaborative, high-performing team environment, supported by our hybrid working approach.

Role Responsibilities:

• Plan and undertake research, analysis, and design activities, working with senior colleagues to produce robust, evidence-based solutions that meet user needs and align with best practice (including accessibility, inclusion, and assisted digital).
• Collaborate with senior and lead designers to produce and maintain research, analysis, and design artefacts, using standard methods, tools, and templates, and presenting findings in forums such as Show and Tell sessions.
• Work closely with technical colleagues (e.g., Engineers, Data Scientists, Business Analysts) to ensure designs are deliverable and specified in a format and level of detail that supports efficient development and build.
• Support Delivery Managers in executing activities in line with agreed plans, escalating risks and issues when necessary, and contributing robust estimates for technical work.
• Maintain up-to-date practitioner skills through training and accreditation, including domain-relevant certifications.