Store Manager Manchester

Store Manager

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull.  We’re going to change that, and build the world’s most innovative and customer-centric spectacles company.

The Role

We’re excited to open Cubitts’ flagship store in Manchester, located in the heart of the vibrant, independent-spirited Northern Quarter, and we’re seeking a Store Manager to build a team, lead its launch and ongoing success.

As a Store Manager, you’ll be the driving force behind your store and team’s success. Leading with energy and purpose, you’ll take full ownership of your store’s performance, team’s development, and the experience of every customer who walks through the door. Working closely with your Assistant Manager you’ll cultivate a team culture that is driven, collaborative, and focused on continuous growth.

You’ll confidently lead commercial performance, using insights to optimise operations, grow revenue, and deliver outstanding service. At the same time, you’ll champion your team’s progression through clear succession planning and personalised development. Success will come from how you inspire your team, delight our customers, and build a high-performing store.

Your key responsibilities:

• Lead recruitment, onboarding, and development of a high-performing, motivated team with clear succession plans and personalised development pathways for every member.
• Drive team engagement and culture that is underpinned by our values, working towards an engagement score of 85%+ and enhancing team retention.
• Take accountability for the store’s commercial performance, ensuring operational excellence and alignment with business KPIs.
• Lead by example to embed and uphold our customer non-negotiables, ensuring every team member delivers outstanding service, with success measured through NPS and mystery shop results.
• Act as a brand ambassador, engaging customers with our story, values, and craft, and supporting activities that attract and retain new audiences.
• Drive excellence in our Made to Measure and Bespoke service, partnering with your Assistant Manager to ensure every team member delivers a seamless in-store experience.
• Be an expert in product and optical knowledge, taking the lead on complex dispenses and sharing your knowledge to build your team’s capability.
• Maintain and oversee a clean, organised store environment. Leverage data to optimise visual merchandising and stock, ensuring displays align with Cubitts’ visual identity to drive sales.
• Collaborate with other teams and departments across the business to share insights, drive improvements, and create a united, high-performance culture.
• Uphold Cubitts’ standards in professionalism, compliance, and integrity, ensuring your team consistently operates within policy and best practice.