Technical Account Manager

When the stakes are high and the workflows are complex, you are the steady hand our most strategic customers count on.

About Telestream

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our teams work diligently to innovate and support world-class services, and we are looking for a Technical Account Manager to join our Global Support Team.

Position Summary

Our largest customers run mission-critical video operations on Telestream technology, and when something needs attention, they should never have to wonder who to call. That is where you come in. As our Technical Account Manager, you will serve as the dedicated, day-to-day technical resource for a defined set of our most strategic accounts, owning their technical health and acting as their advocate inside Telestream.

This is a hands-on, high-trust role. You will know your accounts inside and out, anticipate issues before they escalate, and rally the right resources across Engineering, Product, Professional Services, and Sales when things get complicated. If you love solving hard technical problems, building lasting customer relationships, and being the person who simply gets things done, this role was built for you.

Location: US Remote

Work Authorization - Candidates must be legally authorized to work in the United States. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.