Tickets Specialist - Live Entertainment | London

Overview of the Role:

Are you passionate about entertainment and exceptional service? Do you thrive in a fast-paced environment and love creating magical moments? At Ten Group, we are looking for a dynamic Tickets Specialist - Live Entertainment to join our team and elevate the entertainment experiences of our members.

As Tickets Specialist you will source tickets for concerts, theatre, both in the UK and the rest of EMEA. The role will act as an expert in the ticketing field and deliver an excellent service to members using required systems and adhering to agreed service levels and ways of working.  

Key Responsibilities:

Managing Requests:

• Deliver expert service when taking member briefs, ensuring a clear, detailed, and thorough understanding of requirements and timelines in line with agreed service levels.
• Maintain maximum availability on the phone to take briefs promptly.
• Allocate briefs to the appropriate specialist when needed, clearly identifying job status and ensuring accountability for completion.
• Manage all requests within agreed deadlines, using resources efficiently and effectively.
• Liaise with members, suppliers, and Ten colleagues to provide the best possible content and solutions in response to member requests.
• Act consistently in the best interest of the member, ensuring their needs are fully met.
• Proactively identify opportunities to add value and exceed member expectations.
• Conduct research for requests that fall outside the current supplier network.
• Advocate for all areas of the service to encourage full usage and promote repeat engagement.
• Collect member feedback from previous requests and share it through the appropriate channels to support continuous satisfaction and service usage.
• Maintain high standards of service and communication throughout the entire member journey.