Assistant Store Manager

ARMANI OUTLET - CHESHIRE OAKS - ASSISTANT STORE MANAGER

About Us: Join us at Armani Outlet Cheshire Oaks, where luxury meets affordability. Discover timeless pieces and modern staples for all, reflecting the impeccable craftsmanship and Italian design synonymous with the Armani brand.

Role Overview: As the Assistant Store Manager, you will be instrumental in supporting the overall success of our Cheshire outlet. Reporting directly to the Store Manager, you will play a pivotal role in day-to-day operations, leading by example to drive sales, provide exceptional customer service, and guide a team towards the store's profitability and growth.

With responsibility for overseeing the store in the absence of the Store Manager, your leadership will be key in maintaining a positive work environment that fosters teamwork and individual development.

If you are a passionate and driven individual with a flair for leadership and a dedication to excellence, we invite you to join our team at Armani Outlet, Cheshire Oaks. Apply now to be part of our journey towards success!

Responsibilities:

• Analyse sales and performance data to identify trends, opportunities and areas for improvement and provide recommendations to the Store Manager.
• Train and empower the store team to deliver exceptional performance in all areas of responsibility including product skills, customer service, CRM, VM, remote and shop floor sales.
• Ensure all team payroll changes are communicated to HR.
• Support the Store Manager in effectively managing the staff rota to ensure floor coverage and smooth store operations.
• Assist the Store Manager in the completion of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.).
• Build and maintain relationships with customers and actively engage in building customer loyalty.
• Assist the Store Manager to effectively manage daily team briefings.
• Support Store Manager in team recruitment, onboarding, and training of new staff.
• Oversee the delivery of goods to ensure timely and efficient stock management.
• Support career growth by identifying potential paths and encouraging professional development while continuously reviewing team performance.
• Address employee concerns, conflicts, and issues with a supportive and empathetic approach.