Computer Based Training Authenticator/Proctor

HGET Classroom Authenticators are at the forefront of assisting Hanford Site employees and contractors with launching, completing, tracking, and recording a wide range of Hanford’s computer-based training courses. Authenticators engage directly with Hanford leaders, contractors, and employees, while addressing the unique needs of proctoring in the HGET computer lab, navigating computer-based learning platforms and verifying training compliance. Daily activities encompass a high level of customer service, technical support and general office duties and responsibilities.

Work Schedule

• Part-time position
• This role is scheduled for one day per week. You can choose your preferred day—Tuesday, Wednesday, or Thursday—but once selected, your schedule will remain fixed on that day each week.
• The shift is 5:30 a.m. – 4:00 p.m.
• Flexibility to cover additional days or hours on an as-needed basis (e.g., vacation coverage) is required.

Location: In-person position at the Hanford Site in Richland, WA

Essential Functions

• Oversee, support, and monitor employee training in a 32-computer classroom. Maintain, file and store confidential and sensitive government information.
• Perform and execute administrative duties within Hanford's Learning Management System.
• Participate and collaborate in team meetings, discussions, and classroom goals.
• Manage and maintain daily office duties, phones and emails, including scheduling appointments, managing calendars and creating reports.
• Interface with a variety of Hanford subcontractor entities and their course managers, HR specialists, training coordinators, and safety officers.
• Verify completion of employee training for Hanford badging purposes and training coordinators.
• Problem-solve and troubleshoot computer and computer-based learning program issues.
• Help students recover from program interruptions.
• Maintain a pleasant atmosphere in the classroom.
• Maintain computer equipment and provide a clean and sanitized computer station for each employee.
• Must be available and flexible to cover other Authenticator duties and work schedule, if needed.
• Follow the day-to-day direction provided by the Authenticator Lead.
• Follow all Hanford site policies and procedures.

Competencies

• Adaptability - The ability to readily modify, respond to, and integrate change with minimal personal resistance and contribute ideas for improvements within the role
• Communication – Clearly conveys information and ideas through a variety of media in a manner that engages the audience and helps them understand and retain the messages
• Planning and Organization - The ability to determine goals and priorities and to assess the actions, time and resources needed to achieve those goals