Concierge - Fine Jewellery
JobGrid listing details
JobGrid.eu keeps the employer description in its original language and adds clear listing facts, freshness, and source context so candidates can evaluate the role before applying.
- Key details
- 1 location, Hospitality, Retail & Frontline, On-site, Full time
- Current openings
- 2 active jobs
- Original language
- English
- Source and freshness
- Collected from public career pages and reviewed through JobGrid.eu source availability checks. Last verified: May 13, 2026.
- Apply path
- JobGrid.eu sends candidates to the original application page and adds non-personal referral parameters.
Culture & Values
At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around three core values: "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and reach their full potential.
Scope
At Queensmith, we understand that our greatest asset is our exceptional team. As Concierge, you hold a pivotal position at the heart of our operations, ensuring every client's in-store experience and across our communication channels is seamless and personal. You support the sales operations and manage a wide array of post-purchase client appointments, from resizes, collections and pick-ups to annual services and ring cleans, ensuring every detail is handled carefully. Your exceptional organisational skills and ability to communicate effectively make you the linchpin in the seamless operation of our showroom, bridging the gap between our sales and customer care teams. Your dedication to providing a personalised and memorable experience for each client is vital in sustaining the loyalty and trust fundamental to Queensmith's success.
Responsibilities:
- Manage non-sales appointments (resizes, collections, issues, pick-ups, annual services, ring cleaning etc)
- Deliver front-of-house greetings, providing a warm and professional welcome to all visitors.
- Conduct informative workshop tours, showcasing our craftsmanship and bespoke manufacturing.
- Process payments, complete finance applications and send paylinks, ensuring a smooth transactional experience for clients.
- Assist with processing gemstones and managing incoming inventory.
- Liaising with our Customer Care and Sales Team and supporting them when appropriate.
- Maintain front of house appearance; ensuring our store and consultation rooms best represents the brand at all times.