Credit Controller

Department: Finance

Employment Type: Full time 

Location: Hybrid - Sandyford, Dublin 18 

Compensation: 36,000 OTE

We are looking for a target-driven Credit Controller to work within an established credit control team. The purpose of the role is to ensure that all outstanding bills are paid, in a timely manner, through a combination of monitoring customer account balances, running dunning cycles where overdue balances are identified, and working with account managers to remove any barriers to payment.

The ideal candidate will have previous experience in a credit control role with the ability to handle any customer with a calm, professional, and empathetic demeanor. You will be able to demonstrate strong negotiation skills and competency in dealing with numbers and explaining invoices to customers in detail. Previous experience in the energy/telecoms industry will be a distinct advantage.

This role requires excellent attention to detail and exceptional communication skills while focusing on delivering the best outcome for our customers.

Key Responsibilities:

• Handling inbound and outbound calls to customers about overdue bills
• Ensuring all customer queries are dealt with efficiently and promptly to expedite payment of overdue bills.
• Negotiation, set up, and monitoring of mutually suitable repayment plans.
• Liaising with billing and other relevant departments to resolve outstanding customer issues that are creating a barrier to payment.
• Working with third-party collections agencies and dealing with exceptions on final overdue accounts.
• Ensuring compliance with company procedures and regulatory policies when it comes to the removal of energy supply.
• Working with our onboarding teams to assess the credit risk of new customers coming on to supply.
• Adhoc duties as required.

Skills, Knowledge and Expertise:

• Minimum 2 years’ experience in a customer service /Credit Control environment.
• Previous utilities experience particularly within Energy/Telecoms would be a distinct advantage.
• Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner.
• Proven ability to work to strict targets to achieve individual and team objectives.
• Experience of working with a Customer Relationship Management system beneficial.
• Excel skills and good working knowledge of MS Office would be an advantage.