Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
Title: CX Transformation Principal
Location: Virtual, home-based office
Come shape the future of CX at MCA.
The CX Transformation Principal leads the strategic and business transformation components of enterprise CX programs and pursuits. This role works closely with executive stakeholders to define commercial transformation strategies, modernize customer-facing processes, and ensure technology implementations deliver measurable business outcomes.
The Principal serves as a trusted advisor to client leadership and partners closely with Transformation Solution Architects, Delivery Leaders, and Industry SMEs to shape large-scale transformations enabled by the Microsoft ecosystem, including Dynamics 365, Power Platform, and AI solutions.
This role plays a critical leadership position across the engagement lifecycle — from pursuit shaping and executive advisory through program delivery — ensuring that technology implementations translate into meaningful improvements in sales effectiveness, customer experience, and commercial operations.
In addition to client-facing responsibilities, the Principal contributes to the growth and maturity of the MCA’s CX capabilities by helping to develop consulting assets, mentor consultants, and build scalable methodologies that support the firm's continued expansion in enterprise CE/CX transformation.
Responsibilities
CX strategy and business transformation expertise
