Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending (2nd Line of Defense)

🇺🇸 Wilmington, US On-site Posted Apr 8, 2026

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LocationWilmington, US

WorkplaceOn-site

PostedApril 8, 2026

Last verifiedMay 7, 2026

Best Egg is a market-leading, tech-enabled financial platform helping people build financial confidence through a variety of installment lending solutions and financial health tools. We aim to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them. We offer top-tier benefits and growth opportunities in a culture built on our core values: Put People First – We foster an inclusive, flexible, and fun workplace. Create Clarity – Open communication drives trust and results. Get Things Done – We focus, prioritize, and deliver with excellence. Deliver with Heart – We lead with kindness, humility, and strong teamwork. Listen to Our Customers – Their needs drive our innovation. Barclays has entered into an agreement to acquire Best Egg with closing expected to take place in Q2 2026. This acquisition will give us the resources and capital to continue on our mission and drive our strategy forward. With an aligned culture, lower cost of funds, and increased employee growth opportunities across a global brand, we are excited about the future of the Best Egg brand under the Barclays umbrella. We are looking for collaborative, innovative team players who like to solve problems. There will also be immense opportunities for those willing to dive in. If you're inspired by growth and want to make a real difference, Best Egg is the place for you. We’re proud to be an equal opportunity employer committed to building a diverse, inclusive team. We are seeking an experienced Director of Collections, Recovery & Loss Mitigation Oversight to join our Second Line of Defense (2LOD). This role will help develop and manage independent oversight, challenge, and governance across collections, recovery, and loss mitigation activities for our consumer lending portfolio, supporting both unsecured and secured personal loan. The ideal candidate will bring deep expertise in consumer lending lifecycle risk, dialer and collection strategy management, and cycle-based treatment strategies. This candidate will also have a strong understanding of regulatory expectations governing collections and loss mitigation practices.