Admin, Billing & Compliance Operations Manager, AI-Native

About Hubtype

Hubtype is a platform that helps companies deploy and scale AI agents across messaging channels like WhatsApp. These agents help customers get things done, tracking orders, managing bookings, asking questions, resolving issues, and receiving recommendations — all in a single conversation.

Today, millions of conversations run through Hubtype every month for brands such as EasyJet, Wizz Air, JetSMART, Securitas Direct, Occident, and Retorna. Customer expectations have shifted toward experiences that feel fast, personal, and effortless, and messaging is where those experiences now happen.

We are in a particularly exciting phase: moving from structured automation into AI agents that can self-solve, reason, and adapt — while still giving enterprises the control and reliability they need. It’s not a simple problem. That’s exactly why it matters.

About the role

We’re not hiring a deep finance expert. We’re hiring an AI-native Admin, Billing & Compliance Operations Manager — someone who makes sure every invoice, receipt, audit request, and admin deadline is tracked, followed up, organised, and delivered without needing constant supervision.

You’ll be the sole person in this function, working closely with the CEO, CS Director and cross-functional teams, with real autonomy and full accountability.

RESPONSIBILITIES

Finance & Accounting Coordination

• External Partner Liaison: Act as the primary internal contact for our external accounting firm and CFO, ensuring a seamless month-end close and accurate tax filings (VAT, IRPF, SS).
• Financial Data Integrity: Oversee supplier payments and cash flow monitoring, ensuring all internal data is ready and validated for external reporting.

Billing & Revenue Operations

• Own the full billing cycle: generation, validation, distribution and collection tracking.
• Collaborate with CX and Sales on activations, renewals and commissions.
• Proactively identify and resolve invoicing discrepancies.

Audit & Compliance

• Audit & Compliance Coordinator: Serve as the internal lead for Information Security audits, coordinating evidence collection and process documentation for ISO 27001, DORA and ENS.
• Operational Control: Bridge the gap between day-to-day operations and financial/legal requirements, ensuring internal systems and AI automations meet compliance standards.

Admin & Operations

• Inventory (Barcelona-based), support People with onboarding/offboarding logistics, documentation, office logistics and team events.

AI & Automation

• Experiment relentlessly, build and maintain automation workflows, pilot new tools, and turn efficiency gains into structural company assets.