Group Chief Operating Officer (COO)

Your Mission

Batgroup is looking for a battle-tested Chief Operating Officer to lead and scale the operational backbone of our brands. You will oversee the entire agent and customer lifecycle, from recruitment and training to payroll. You will be a core pillar of the Executive Team with regular exposure to the Board of Directors, shaping the long-term strategic direction of Batgroup.Your mission is to transform complex, high-scale operations into a seamless operational engine that consistently delivers 5-star service at scale.

Your Responsibilities

    Strategic Operations & Scalability

• Operational Excellence: Refining and unifying our service model across all regions to ensure consistent, high-quality management of our expanding workforce.

• Efficiency: Optimize the Cleaning Agent Lifecycle (Recruitment → Training → Payroll → Retention) & the Client (Onboarding, Retention, Upselling) to reduce churn and maximize quality.

• Tech-Enabled Operations: Partner directly with the CTO and Product teams to automate workflows, upgrade our operational tooling, and reduce manual overhead across the agent and client lifecycle.
  
  

Departmental Leadership

• Recruitment & HR Admin: Oversee the high-volume recruitment engine and the complex HR administration (payroll and legal compliance) for 4’000+ cleaning agents.

• Customer Service: Lead the multilingual support teams to ensure industry-leading response times and satisfaction scores (set and enforce KPI’s at scale).

• The Academies: Drive the Swiss Cleaning Academy’s strategy, ensuring training programs are rigorous, scalable, and directly impact our 5-star service quality.

International Management (Swiss & Lisbon Hubs)

• Manage the synergy between our Swiss headquarters and our Lisbon operational hub.

• Ensure cultural alignment and operational consistency across borders.

• Travel as needed to lead teams on the ground and audit local performance.
  
  

Financial & Resource Management

• P&L Accountability: Manage the operational budget, monitor financial performance, and ensure capital is allocated efficiently to drive ROI.
• Resource Allocation: Ensure the company has the necessary infrastructure, technology, and human capital to meet its goals.
• Risk Mitigation: Identify operational risks and implement robust internal controls and compliance measures.

Year 1 Success

• Establishing Global Delivery: Swiss and Lisbon operational hubs have been bridged into one unified engine.
• Ruthless Retention Focus: Churn across customers, cleaner and support staff is trending down. 

Repeatable Processes: A scalable quality-control framework is embedded, improving measures across your P&L.