Head of Brand & Content

About ITRS

At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

The Head of Brand & Content will lead ITRS's brand evolution and establish us as a thought leader in the observability space. You will build an executive media machine, develop world-class expertise and create systematic content programs that engage target audiences throughout their buyer journey.

Reporting to our CMO you will collaborate with executive leadership, Product Management, Sales, and Demand Generation teams, the role can be based in either our London office and offers a hybrid work schedule.

As Head of Brand & Content you will:

• Build comprehensive brand repositioning from IT monitoring vendor to modern observability platform leader for regulated industries
• Lead visual identity evolution and digital presence consolidation supporting brand modernization
• Position ITRS executives as industry voices on observability, regulatory compliance, and financial services technology
• Secure earned media opportunities at important industry events, podcasts and publications
• Develop unified brand narrative and content frameworks ensuring consistent messaging across all value streams
• Build and manage integrated content team including content managers, brand strategist, and visual designers
• Create content strategy balancing demand creation (95% of market) with demand capture (5% actively buying)