Inside Sales Representative - Warm Leads
About Us
We are North Creek Roofing, serving homeowners throughout the Puget Sound since 1996 with expert roof replacements, repairs, inspections, and gutter services. As a fully licensed, insured, and BBB‑accredited contractor, we offer premium warranty-backed work from direct‑hire professionals—not subcontractors. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!
Join us if you’re passionate about delivering quality service and building a fulfilling career in a company that values trust, teamwork, and long‑lasting customer relationships.
As part of our continued growth, we are expanding our inside sales team and looking for motivated professionals who excel at building relationships and driving results.
Position Overview
The Rehash Representative (Inside Sales) plays a critical role in converting warm leads into scheduled opportunities for our sales team. This position focuses on reconnecting with homeowners who have already completed an initial consultation but have not yet moved forward.
This is a high-impact, high-activity role centered on outbound follow-up… no cold calling required. You will engage with interested prospects, address questions or concerns, and guide them toward the next step in the buying process.
Key Responsibilities
- Re-engage homeowners via phone, text, and email to renew interest in roofing services
- Build rapport quickly and establish trust through clear, professional communication
- Identify customer needs, address objections, and provide relevant solutions
- Educate homeowners on products, services, and financing options
- Schedule follow-up consultations (re-presentations) for the sales team
- Maintain and manage a structured pipeline using CRM systems
- Complete high-volume outbound outreach (60+ calls per day) with consistency
- Accurately document all customer interactions and next steps
- Collaborate with sales leadership to refine outreach strategies
- Meet or exceed individual and team performance goals
Required Qualifications
- Strong verbal and written communication skills
- Ability to build rapport and guide conversations effectively
- Results-oriented mindset with a commitment to achieving goals
- High level of organization and time management
- Comfortable working in a fast-paced, high-volume environment
- Willingness to learn, adapt, and apply feedback
Preferred Experience
- Experience in inside sales, customer service, or call center environments
- Background in home improvement, roofing, or construction sales
- Experience with rehash, retention, or follow-up sales strategies
- Familiarity with CRM systems and outbound dialer tools
- Experience discussing pricing, financing, or handling objections
What Success Looks Like
Success in this role comes from consistent follow-up, thoughtful communication, and the ability to turn existing interest into action. High performers are proactive, adaptable, and continuously refine their approach to improve results.
Compensation
Competitive hourly base pay with uncapped commission - On-target earnings of $60,000–$75,000 annually
Career Growth Opportunities
This role offers a strong pathway into advanced sales positions, including:
- Senior Inside Sales / Team Lead
- In-Home Sales Consultant
- Sales Management
Location: Fife, WA - Hybrid
Job Type: Full-Time
Compensation: Hourly Base + Uncapped Commission (OTE: $60,000–$75,000)
Compensation & Benefits Disclosure
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Estimate of Total Expected Annual Earnings” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.
Where required by law, we also provide a general description of benefits and other forms of compensation offered, which may include health insurance, retirement plans, paid time off, and other employee programs.
Benefits:
Full-time employees are eligible to participate in the following benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
Why Join Us?
At North Creek Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!
Apply Today!
North Creek Roofing is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need a reasonable accommodation due to a disability, please contact Human Resources with your request and contact information. Applicant Privacy Policy