Loyalty Manager

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a Loyalty Manager to join our VIP department.

Responsibilities

• Manage a portfolio of (potential) VIP clients.
• Build meaningful relationships via calls, emails, and chat.
• Reactivate, upsell, and escalate users to VIP level when appropriate.
• Monitor user behaviour and act on key triggers.
• Execute retention campaigns and reward offers with performance tracking.
• Maintain timely communication based on player activity.
• Collaborate with VIP Managers, Support, and Payments teams.