Operational Service Excellence Manager

We are looking for an experienced and impact‑driven Operational Service Excellence Manager to lead and shape our Operational Excellence agenda across Europe and the UK.

This is a senior regional role with a strong strategic dimension, responsible for defining standards, driving transformation, and ensuring sustainable performance improvements across end‑to‑end service and operational processes. The role acts as a key enabler of scalability, margin improvement, and customer experience while supporting country teams within a clear governance framework.

Key Responsibilities

Operational Excellence Strategy & Transformation

• Define and drive the Operational Excellence strategy and multi‑year transformation roadmap for Europe & UK.
• Translate business priorities (growth, scalability, margin, customer experience) into structured improvement initiatives.
• Balance short‑term operational improvements with long‑term capability and operating model development.

Process Harmonisation & Governance

• Establish and maintain regional governance, standards, and methodologies for end‑to‑end processes including:
• Order‑to‑Cash
• Service‑to‑Invoice
• Installations & Project Delivery
• Supply Chain & Warehouse Operations
• Strategic Partner Management
• Ensure consistency across countries while allowing controlled local flexibility.
• Own and continuously develop the regional Operational Excellence playbook.

Digital Enablement & Data‑Driven Operations

• Drive adoption and value creation from Microsoft Dynamics 365 across Europe & UK.
• Partner with IT and Business Process Owners to align system enhancements with the OE roadmap.
• Define regional performance standards, dashboards, and KPIs to support transparent, fact‑based decision‑making.

Strategic Partner & Ecosystem Performance

• Set and govern regional frameworks for strategic partner performance and compliance.
• Drive partner scalability, quality, and risk mitigation through structured reviews, audits, and maturity assessments.
• Ensure alignment between partner capabilities and medium‑term growth plans.

Leadership & Change Management

• Lead and develop Operational Excellence capability across regions through matrix and indirect leadership.
• Act as a change leader, ensuring stakeholder engagement, communication, and adoption at all levels.
• Foster a collaborative improvement culture across Operations, Sales, Finance, HR, and IT.

What We Are Looking For

• Senior experience in Operational Excellence, transformation, or operational leadership in a multi‑country environment.
• Proven ability to lead complex, cross‑functional change initiatives at scale.
• Strong understanding of end‑to‑end service, installation, supply chain, and back‑office processes.
• Deep experience with D365‑enabled process transformation and performance analytics.
• Ability to influence senior stakeholders and lead through governance rather than formal authority.
• Strong analytical mindset with a focus on sustainable value realisation.
• Fluent English required; additional European languages are a plus.
• Willingness to travel regularly across Europe & the UK.

Why Join Us

• Play a key strategic role in shaping how service and operations scale across Europe.
• Work in a high‑impact, senior position with close exposure to regional leadership.
• Drive real, measurable improvements in performance, efficiency, and customer experience.
• Be part of a collaborative, transformation‑oriented culture with strong business visibility.