Reach
Phone Support and Customer Service Agent
LocationRemote, CA
WorkplaceRemote
SeniorityJunior
CategoryCustomer Support & Success
LanguageEnglish
PostedMay 15, 2026
Last verifiedMay 16, 2026
JobGrid listing details
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- Key details
- 1 location, Customer Support & Success, Remote, Junior
- Current openings
- 4 active jobs
- Original language
- English
- Source and freshness
- Collected from public career pages and reviewed through JobGrid.eu source availability checks. Last verified: May 16, 2026.
- Apply path
- JobGrid.eu sends candidates to the original application page and adds non-personal referral parameters.
Role Overview
As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences.
What You’ll Do
- Respond to customer inquiries via phone and Zendesk
- Support customers with order tracking, charges, refunds, and disputes
- Manage tickets efficiently while maintaining strong service quality
- Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution
- Utilize Zendesk tools, workflows, and automation features effectively
- Collaborate with Risk & Compliance and cross-functional teams
- Support continuous improvement initiatives and adoption of new tools and AI workflows
- Contribute to a positive, collaborative, and high-performing support environment