The Penrod Portfolio Director is accountable for owning a portfolio of customers and driving exceptional outcomes across all initiatives within their accounts. This role is a key enabler of customer success, built on a deep understanding of digital transformations at Health Care Providers, and is singularly focused on client retention, identifying and strategizing opportunities for growth, and cultivating deep, long-term partnerships.
We are looking for someone who is skilled in negotiation, adept at managing project health ensuring budget, timeline and quality are balanced, and collaborate with Project Managers to ensure seamless delivery.
While people management is an important component of this role, it is not about pushing from behind but about establishing clear guiding principles that empower the team to succeed and holding them accountable to aggressive metrics.
This Portfolio Director requires 5+ years of experience leading and managing a high-performing professional services organization or large delivery function, demonstrating deep understanding of consultative delivery, talent management, and operational health. Success in this role demands proven P&L accountability, expertise in managing portfolio profitability (including resource utilization and gross margin), and mastery of the full project lifecycle from scoping and contract negotiation to risk mitigation.
The ideal candidate can travel to client sites regularly (estimated 25% travel), holds a current Salesforce Certified Professional designation, coupled with proven success leading enterprise level Salesforce-enabled digital transformations, guiding complex architecture, and leveraging an established network within the HLS or wider Salesforce community.