Senior Client Manager

Source Global Research is seeking an experienced and dynamic Senior Client Manager to join our team. As a leading firm in the market research industry, we pride ourselves on delivering insightful, data-driven solutions that drive impactful business decisions for our diverse client base.

The Senior Client Manager is experienced and commercially driven and will be responsible for achieving targets by driving growth in specific accounts. This role combines account ownership with a hunter mindset - identifying, developing, and converting new opportunities within existing accounts and across targeted prospects.

Key facets of this role

(1) To achieve account-level sales targets

• Work with the Head of Sales to ensure account initiatives consistently meet or exceed quarterly targets in alignment with overall company objectives.
• Own and develop a portfolio of accounts, proactively identifying opportunities to cross-sell, up-sell, and increase the account footprint.
• Lead the full commercial cycle, taking overall responsibility for identifying opportunities, proposal writing, negotiation, and closing successful, profitable deals.
• Developing and executing account growth plans aligned to sales targets, converting marketing-qualified leads into a qualified pipeline through targeted outreach.
• Monitor leadership changes and maintain accurate CRM/SF management and pipeline discipline to generate future sales.

(2) To strengthen long-term client relationships

• Build and expand senior and executive-level relationships within accounts, navigating complex dynamics with empathy and integrity.
• Serve as the "voice of the client" on projects to ensure the organisation delivers exactly what was promised and expected.
• Partner with delivery teams to shape solutions, identify follow-on sales during post-project reviews, and manage complex issues for top-priority clients.
• Represent the organisation at relevant events and meetings to build high-level connections and professional credibility.

(3) To support the broader growth of the business

• Support sales activity across all target market segments, including awareness campaigns and events.
• Act as a role model for the clients team in terms of focus, commercial acumen, and consultative selling skills.
• Help build a high-performance, accountable, and collaborative culture focused on long-term success

Responsibilities

• Manage and develop strong, long-term relationships with key clients to understand their business needs and objectives.
• Lead client projects and ensure timely delivery of high-quality research outputs that meet or exceed client expectations.
• Collaborate with internal teams including research analysts, data scientists, and marketing professionals to coordinate project efforts.
• Provide strategic advice and insights based on research findings to help clients make informed business decisions.
• Identify new business opportunities within existing accounts and contribute to the growth of client portfolios.
• Prepare and present clear, concise reports and presentations to clients outlining research methodologies, findings, and recommendations.
• Monitor market trends, competitor activities, and industry developments to provide proactive guidance to clients.