Senior Talent Management Specialist

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary
As a Senior Talent Management Specialist, you will play a key role in providing hands-on support for people operations and employee relations in Kenya, ensuring consistent application of policies, processes, and employment practices. You will work closely with the larger Global Talent Team and Finance Team to ensure fair and objective case management, provide operational HR support, and ensure compliance, while partnering closely with the Head of Talent for escalations and complex matters. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

Employee Relations Management

Manage employee relations matters including:

• Disciplinary cases
• Investigations
• Performance improvement plans
• Behavioral and conduct issues
• Ensure fair, consistent, and legally compliant handling of cases.
  

Manager Support

Provide guidance to managers on:

• Employee relations processes
• Performance management procedures
• Policy interpretation
• Handling employee concerns

Talent Lifecycle Coordination

Support operational aspects of the employee lifecycle including:

• Onboarding coordination
• Performance management processes
• Offboarding procedures
• Benefits administration support
  

Compliance & Documentation

• Maintain proper documentation for HR cases
• Ensure compliance with Kenya labor regulations and internal policies
• Support audits and reporting requirements.

Culture & Engagement Initiatives

Support delivery of:

• Employee recognition programs
• Engagement initiatives
• Local culture and team events

Global or regional talent initiatives