ClearCourse
Service Desk Lead
LocationRemote, Victoria
WorkplaceRemote
EmploymentFull time
PostedApril 20, 2026
Last verifiedMay 7, 2026
Service Desk Lead
Location: Remote (Australia)
Reports to: Managing Director, Sports & Leisure
About the Role
ThinkSmart Software (part of the ClearCourse Group) is a growing SaaS business supporting children鈥檚 activity providers across the UK. We鈥檙e looking for a Service Desk Lead to manage a small support team while improving how service desk operations are delivered, measured, and scaled.
About You
- Experience in a Service Desk or IT Support environment
- Previous team leadership or supervisory experience
- Strong understanding of incident and problem management
- Comfortable analysing data and driving improvements
- Ideally experienced in a SaaS environment