Talentgrator
Technical Support L1
LocationPrague
WorkplaceOn-site
EmploymentFull time
PostedMay 5, 2026
Last verifiedMay 5, 2026
- Act as the initial point of contact for users by providing first-line technical support, responding to basic requests, and filtering out inquiries not related to technical issues.
- Troubleshoot common issues, including product setup, basic technical troubleshooting, password resets, and other standard user problems.
- Monitor systems and services, identify irregularities or performance issues, and log incidents when anomalies are detected.
- Provide general assistance to users, answering common questions, helping them navigate services, and guiding them through available documentation.
- Escalate complex or critical issues to the L1 Team Lead, L2/L3 support teams, or infrastructure engineers when deeper technical investigation is required.
- Document recurring issues and solutions by collecting and sharing information to update the internal knowledge base and improve support processes.