Unified Communication Engineer

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento Technologies S.A., we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Unified Communication Engineer.

Responsibilities:

• Administration of Exchange Servers;
• Administration of Skype for Business Servers;
• Administration of Exchange Online service;
• Administration of MS Teams service including Teams Phone;
• Acting as 2nd line of support, processing related in different environments (production, testing, development);
• Troubleshooting reported incidents and problems and updating status of open requests in the ticketing system in a timely manner;
• Liaising with other administrators and harmonizing solutions and processes;
• Architecting long term changes to unified communication platforms;
• Contribution to specifications for solutions based on or integrated with unified communication platforms;
• Liaising with developer teams in aligning topologies and configuration of unified communication platforms according to the need of the project;
• Maintenance of system documentation;
• Participate in the development of documentation for new solutions;
• Reporting on activities;
• Other specific duties as assigned by supervisor;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.