Gypsy Collective
VIP Account Manager
LocationRemote, PL
WorkplaceRemote
EmploymentFull time
SeniorityMid
CategoryCustomer Support & Success
LanguageEnglish
PostedMay 4, 2026
Last verifiedMay 11, 2026
JobGrid listing details
JobGrid.eu keeps the employer description in its original language and adds clear listing facts, freshness, and source context so candidates can evaluate the role before applying.
- Key details
- 1 location, Customer Support & Success, Remote, Mid, Full time
- Current openings
- 9 active jobs
- Original language
- English
- Source and freshness
- Collected from public career pages and reviewed through JobGrid.eu source availability checks. Last verified: May 11, 2026.
- Apply path
- JobGrid.eu sends candidates to the original application page and adds non-personal referral parameters.
Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.
📅 Your daily adventures include:
- Manage an assigned portfolio of VIP players;
- Build and maintain strong, long-term relationships with high-value clients;
- Provide personalized communication based on player preferences;
- Ensure a high level of player satisfaction and engagement;
- Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
- Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
- Offer personalized bonuses and reload promotions within the approved VIP matrix;
- Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
- Handle big wins and big losses with a professional and client-oriented approach;
- Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
- Identify signs of risky or problematic player behavior;
- Escalate relevant cases when necessary;
- Follow Responsible Gaming and compliance guidelines.