3rd Line Technical Support Engineer
Resumen del puesto por JobGrid
3rd Line Technical Support Engineer at Spherica Business Solutions Ltd: Remoto, Reino Unido; Jornada completa; Senior; Tecnología; Soporte IT y sistemas. This listing is part of JobGrid's Empleos de soporte IT en páginas de empresas. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remoto, Reino Unido
- Role classification: Tecnología, Soporte IT y sistemas, Jornada completa, Senior
- Source freshness: checked by JobGrid on 2026-06-08.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Job Title: 3rd Line Technical Support Engineer
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.
12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.
The DuPont shift pattern follows a 4-week rolling rota as follows:
4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – with travel to client sites when required
Salary: £40-£45K pa DOE
Start Date: Q2/3 2026
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.
As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.
The role involves overseeing various processes, maintain relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations.
The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.
Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.