Adventure Travel Sales Specialist

Co-founded by Peter Duncan, ex-UK Chief Scout and BBC Blue Peter man, and Alex Pazderski, an avid hiker and acclaimed expedition kayaker, we are among the best experts in organizing walking & cycling holidays and adventure trips for independently-minded people. Starting in 2009 by developing several pioneering trekking itineraries in the Balkans, we now offer 800+ self-guided walking holidays and cycling tours as well as a range of meticulously curated small group and privately guided tours, family and discovery trips.

We are currently looking for individuals with a passion for adventure travel to join our team in Adventure Sales Specialist roles full-time for an immediate start.

The position's primary purpose is to maximise the sales of our tours, convert leads into bookings, arrange all booking components with our suppliers and provide exemplary service by email, live chat and phone to our customers, most of which are located in the UK, Ireland, USA and Canada.

The role

Your role will be to ensure that the customer has an unforgettable experience from initial enquiry to booking confirmation. Your strengths will centre around your ability to understand customer needs and communicate your passion for our trips. You should be equally at home responding to new customer enquiries, converting customer proposals to bookings and following up on leads. After a booking is made, you will arrange all the elements of the booking with our local suppliers (including hotels and local transfer companies) until booking confirmation.

Key responsibilities and accountabilities

• Maintaining extensive knowledge of all our products
• Answering email, live chat and phone enquiries politely, promptly and efficiently
• Tracking and following up with sales leads and making outbound sales calls as appropriate
• Converting leads into bookings
• Making all necessary booking arrangements with our local suppliers and/or our internal Operations team until booking is confirmed to the customer