Automation & AI Specialist

Rhino Entertainment Group is an online casino and sportsbook operator headquartered in Malta, with offices in North Macedonia and team members across Europe. We run 8+ casino brands in regulated and soon to be regulated markets.

Since 2020, we've grown from 30 to over 250 people and we're continuing to expand. We operate casino brands, a sportsbook, and are moving into new markets. That means handling player acquisition, retention, payments, compliance, customer support, and everything else that comes with running gambling operations across multiple jurisdictions.

This kind of growth creates scaling challenges, and we need someone to help us tackle them with automation and AI.

We're creating a new role to drive automation and AI adoption across the company. This isn't a developer position. You'll work across departments to find repetitive work, evaluate tools, implement solutions, and help people actually use them.

This is a key role for us with a big impact on the whole organization. You will have access to engineering resources when you need them. The goal: find the 20% of changes that deliver 80% of the gains. We have a strong preference for buying proven tools over building custom ones.

You might be right for this if you:

•       Enjoy eliminating tedious manual work

•       Can sit in on a finance team's reconciliation meeting and spot three things to automate

•       Know when a simple workflow tool does the job and when you need something heavier

•       Can train someone in compliance who's never touched automation before

•       Understand that the best automation is the one people actually use

Key Responsibilities

Discovery & Analysis (35%)

•       Run structured workflow audits across departments

•       Talk to staff to understand their pain points and where they're doing things manually

•       Map processes and identify what's worth automating

•       Evaluate build vs. buy decisions (with a bias toward buying)

•       Research automation tools and AI solutions relevant to iGaming

Implementation (35%)

•       Configure and deploy workflows using low-code/no-code platforms

•       Integrate AI tools (document processing, chatbots, classification) into existing workflows

•       Coordinate with engineering for complex integrations that need code

•       Manage vendor relationships for automation tooling

•       Document everything with runbooks and clear ownership

Optimization & Evaluation (15%)

•       Monitor what you've deployed to ensure it's working and being used

•       Track metrics: time saved, error reduction, adoption rates

•       Iterate based on feedback, discontinuing what isn't working and expanding what is

•       Run periodic reviews of existing automations to find improvement opportunities

Enablement & Change Management (15%)

•       Train people on new tools and workflows

•       Find and support department champions who become local experts

•       Create self-service resources: guides, videos, templates

•       Report monthly on automation impact to leadership

Where to Look

We're not starting from zero. We already have automation initiatives running in customer support, identity verification, and fraud prevention.

Your job isn't to redo that work. It's to find what we've missed, get more value from tools we've already bought, and connect things across departments.

The obvious places to start are Operations, Finance, and Legal/Compliance. But we're not going to hand you a detailed list. Part of the value you bring is figuring out where the real opportunities are. Some of the best wins might be in places we haven't thought to look.