Business Support, Workplace and Technology Officer, London N17

Job Title: Technology, Workplace, and Business Support Officer
Salary: £34,374.00 pa
Contract: Fixed Term 6 months - This role be to cover some absences within the team and to support a number of key priorities which we need to progress.
Location: Tottenham Hale, London, N17. The role is predominantly office based, however some hybrid working may be considered.

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role

We are looking for a multi-skilled Technology, Workplace, and Business Support Officer to play a pivotal role in ensuring our facilities, health and safety, and Technology systems function seamlessly across our offices and service locations.

This dynamic role combines two key areas:

1.       Facilities and Business Support Management: Overseeing office operations, ensuring compliance with Health and Safety standards, and managing facilities effectively.

2.       IT Support: Providing first-line technical support, troubleshooting basic uncomplicated IT issues, and maintaining digital tools and asset registers.

If you have experience in facilities management, are naturally IT-savvy, and enjoy problem-solving, this role offers an exciting opportunity to make a meaningful impact in a values-driven organisation.

Key Responsibilities

• Manage and support technology equipment (e.g., laptops, mobile phones) for staff, ensuring systems are connected and operational, and assisting with initial setup and resolving basic issues.
• Manage organisational enquiries via phone and email, ensuring timely responses.
• Oversee the collection, management, and secure disposal of confidential waste, ensuring records are achieved properly.
• Maintain and update IT asset registers and assist in managing phone and mobile contracts.
• Conduct regular Health and Safety audits and ensure emergency procedures are implemented.
• Oversee vehicle fleet management, ensuring compliance with insurance and maintenance requirements.
• Act as the main liaison for building and parking arrangements, ensuring SLAs are met.
• Support office supply distribution and assist in improving internal communication systems.

Full JD is available on request.