Club General Manager
Resumen del puesto por JobGrid
Club General Manager at Madisons Fitness in Haywards Heath, United Kingdom, on-site, full time, in the Hospitality, Retail & Frontline category at Lead level. The posting text mentions £45,750–£60,000 plus performance bonus and benefits, and JobGrid sends candidates to the original public application page.
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- Source freshness: posted on 2026-06-11 and last checked on 2026-06-11.
- Language and source boundary: the page is in English, and the employer description is kept separate from the JobGrid-generated value content.
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Lead the Future Success of Madisons
Salary: £45,750–£60,000, plus performance bonus and benefits.
Hours: Full-time leadership role
Madisons is a premium coaching-led fitness business built around world-class coaching, exceptional member experience and a thriving community.
Our ambition is clear: to build one of the UK's leading coaching-led fitness businesses. We are actively preparing to open our second location within the next 12 months and are looking for an exceptional General Manager who wants to play a meaningful role in that journey.
This is an opportunity to lead our flagship site while working directly alongside the Founder to develop the systems, people and culture required to support future expansion. For the right person, this role offers a genuine pathway into senior and multi-site leadership as the business grows.
Description:
As GM, you will have overall responsibility for the performance of the club.
You will lead a team of approximately 8–15 people across coaching, sales and operations, while driving membership growth, retention, operational excellence and financial performance. You will be expected to lead from the front, maintain exceptional standards and ensure every member receives an outstanding experience.
Alongside the day-to-day leadership of the club, you will work closely with the Founder and senior leadership team on projects that support future growth and expansion.
Key Responsibilities
Leadership & Team Development
- Lead, coach and develop a high-performing team
- Create a culture of accountability, professionalism and continuous improvement
- Conduct regular one-to-one meetings and performance reviews
- Support recruitment, onboarding and staff development
- Develop future leaders within the business
Commercial Performance
- Drive membership growth and retention
- Support sales performance and conversion targets
- Build relationships with local businesses and community partners
- Monitor and improve key business performance indicators
- Identify opportunities to improve revenue and profitability
Member Experience
- Ensure every member receives a world-class experience
- Work closely with the Head Coach to improve retention and member satisfaction
- Monitor and improve NPS and member feedback scores
- Build strong relationships with members and actively respond to feedback
Operations & Financial Performance
- Ensure the club is consistently clean, safe and exceptionally well presented
- Oversee operational systems, maintenance and facility standards
- Support budgeting, forecasting and financial planning
- Monitor wage costs, operational expenditure and site performance
- Contribute to the development of systems that can scale across future locations