Angkas
Customer Experience Associate-Cebu
Ubicación
Cebu City, Filipinas
Modalidad
Presencial
Contrato
Jornada completa
Idioma
English
Publicado
15 de mayo de 2026
Última verificación
30 de mayo de 2026
Contexto de JobGrid
Resumen del puesto por JobGrid
Customer Experience Associate-Cebu at Angkas: Cebu City, Filipinas; Presencial; Jornada completa. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cebu City, Filipinas, Presencial
- Role classification: Jornada completa
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
- Unresolved Error, Application Issue reporting and follow through, F2F application error assistance
- Inter Departmental coordination, process recommendation and follow through
- Infrastructure and Technology
- Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Provide personalized customer service by responding to the needs of the customers.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
- Accept other associated responsibilities and projects as the need arises.
Competencies for the Job
- Customer Service Support
- Troubleshooting
- Records Management
- Customer Experience Management
- Customer Advocacy
- Critical Thinking and Problem Solving
- Relationship Building
- Effective Communication
- Customer-Centric Mindset
- Results-Driven Execution