Customer Operations
Resumen del puesto por JobGrid
Customer Operations at Lassie: San Francisco, Estados Unidos; Presencial; Intermedio; Soporte y éxito del cliente. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: San Francisco, Estados Unidos, Presencial
- Role classification: Soporte y éxito del cliente, Intermedio
- Source freshness: checked by JobGrid on 2026-06-05.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the roleCustomer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What you'll doOwn implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
Coordinate system access, workflow setup, customer communication, and the operational details required to launch
Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.