Customer Success Manager (Global Remote | SaaS)
Resumen del puesto por JobGrid
Customer Success Manager (Global Remote | SaaS) at Jobs Wbvxx19Csjshcpqodnhhy8 is a senior remote role in Poland within Customer Support & Success. JobGrid presents the listing as a normalized, comparable role using the source facts provided, with source freshness checked on 2026-06-08 and no salary shown in the payload. Candidates are routed to the original public application page with non-personal referral parameters appended.
- Remote workplace in Poland; primary location shown as Warsaw, Poland.
- Category is Customer Support & Success; seniority is Senior.
- Work language is English; no employment type or salary is listed in the source.
- Source posted at 2026-06-08T16:39:33.442000+02:00 and last checked at 2026-06-08T19:00:17.730077+02:00.
Empower creators. Champion their success. Scale impact. 💥
We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.
But….. This isn’t your average CSM role.
You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.
🎯 What You’ll Actually Be Doing
💡 Your zone of genius: onboarding + retention + strategic touch-points.
- Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps
- Design onboarding flows that turn early excitement into real traction (and revenue!)
- Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift
- Get ahead of churn by proactively spotting friction and guiding creators through roadblocks
- Collaborate with Product and Marketing to bring the voice of the customer into everything we build
- Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)
🚀 Your Mission? You’ll be the voice, brain, and heart behind every successful creator.