Customer Success Manager (20 hours per week)
Resumen del puesto por JobGrid
Customer Success Manager (20 hours per week) at Storyteq: Auckland, Nueva Zelanda; Híbrido; Media jornada. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Auckland, Nueva Zelanda, Híbrido
- Role classification: Media jornada
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Storyteq is the Gartner®-recognised Content Marketing Platform that helps marketing and creative teams find, adapt, and collaborate on content in one place. We take the chaos out of campaign rollout — helping global brands launch everywhere in fewer steps, on-brand, on-time, and on-budget. Our APAC team is based in Auckland, and works closely with some of the region’s leading brands.
We’re looking for a Customer Success Manager to join our APAC team in a part-time capacity (20 hours per week). The focus is firmly on client success — ensuring our clients get genuine value from the Storyteq platform, feel well supported, and continue to grow with us. You’ll come with a technical or SaaS/Martech background and be comfortable getting deep into a product, becoming a trusted expert for the clients you work with.
In this role you will:
- Own day-to-day relationships across a portfolio of key Martech clients
- Proactively monitor client health, identify risks, and ensure clients are consistently getting value from the platform
- Manage client onboarding, training, and product adoption to set new and existing clients up for success
- Be the primary point of contact for client queries and support requests, managing these with care and efficiency
- Support upsell conversations by understanding client needs and identifying opportunities to expand platform usage
- Develop deep working knowledge of the Storyteq platform
- Support clients through system enhancements and help them navigate new features and workflows
- Understand client content production processes and agency workflows to provide practical, relevant guidance
- Collaborate closely with the wider Storyteq APAC team on delivery, escalations, and product feedback
- Engage with Storyteq colleagues across our global offices - some flexibility with hours is required to accommodate occasional cross-timezone calls
- Maintain accurate records of client interactions and activity in HubSpot
- Contribute to client health reporting and feed into the voice of customer programme