Customer Support Advisor - Newark
Resumen del puesto por JobGrid
Customer Support Advisor - Newark at First Mile: Newark on Trent, Reino Unido; Presencial; Jornada completa; Intermedio; Soporte y éxito del cliente. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Newark on Trent, Reino Unido, Presencial
- Role classification: Soporte y éxito del cliente, Jornada completa, Intermedio
- Source freshness: checked by JobGrid on 2026-06-06.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Greenzone has an exciting opportunity for a full-time Customer Support Advisor to join our dynamic team based in Newark, Nottinghamshire.
About us
We are a national waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands.
Greenzone is committed to providing an inclusive working environment that makes every employee and candidate feel welcome and valued. We actively promote equality of opportunity for all with the right mix of talent, knowledge skills, experience, qualifications and potential. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people.
Greenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone.
About the Role
The Customer Support Advisor will be responsible for handling all customer queries within specified timescales to ensure compliance and exceptional service delivery. The role is also responsible for the day to day running of client accounts under the direction and support of the Account Management Teams.
Responsibilities will include but not be limited to:
Processing service change requests and implement changes on the Company software.
Ensuring phone usage and calls are conducted in line with Company policies and training.
Handling and resolving customer and supplier queries, whilst ensuring customers and suppliers are always kept up to date.
Investigating and resolving invoice queries.