DC Industrial Engineer

takealot.com, South Africa's leading online retailer, is looking for a highly talented DC Industrial Engineer to join our team in Johannesburg.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Purpose of this role: 

• System Administration and Maintenance
• Technical Support and Troubleshooting
• Systems Analysis and Process Design
• Reporting, Analytics, and Documentation
• Communication and Collaboration
• Training, Development and Continuous Improvement

This position reports to the (Insert Line Manager Title)

This position reports to the National WMS & Systems Manager 

Your responsibilities will include:

• System Administration and Maintenance
  - Day to Day administration of Oracle WMS – user maintenance, user access, profiles, and location maintenance.
  - Day to Day administration of other operational warehouse systems - user accounts, access, profiles.
  - Performing routine audits of systems and operational processes.
  - Responsible for first-line support/maintenance of data pipelines for operational reports/dashboards.
• Technical Support and Troubleshooting
  - Level 1 support to DC operations, troubleshooting of integration issues with ERP and other operational systems.
  - Analysing system logs, identifying and reporting potential issues with all operational systems.
  - Troubleshooting and recording of reported system problems.
  - Assisting in troubleshooting WCS & escalating to stakeholders.
  - Answering technical queries and assisting users.
  - Understanding & partaking in stock sync, operating system updates, patches, and configuration changes.
  - Ensure Quality Assurance (QA) on testing and validation.
  - Quality Control (QC) support for Integration of Dimensions operational assistance.
  - Responsible for testing and roll-out of proposed new functionalities and bi-annual upgrades of Oracle.
• Systems Analysis and Process Design
  - Identifying and analysing current system issues or requirements
  - Creating visual representations that depict the current state of the system processes versus the future state post-implementation or changes
  - Developing diagrams that represent the interactions between users and systems.
  - Crafting user stories to capture the system requirements in a user-centric manner
  - Utilizing Business Process Model and Notation (BPMN) diagrams to illustrate detailed process flows within the DC operations
  - Creating flowcharts to visualize the process steps for troubleshooting integration issues with ERP and other operational systems
• Reporting, Analytics, and Documentation
  - Development of reporting and dashboards from WMS reporting tool for OPS management teams.
  - Development custom/ ad-hoc reports tailored to specific operational needs or management requests
  - Responsible for maintenance of data-guides, in support of operational Reports/Dashboards.
  - Arranging data in an understandable manner to assist operations with reports/dashboards.
• Communication and Collaboration
  - Interface between DC Operations, DC Development Team, and WMS Vendor for issue logging and resolution.
  - Liaise with operational systems and service providers with management.
  - Reporting on and analysis of issue trends with WMS Vendor.
  - Liaison with IT & ensuring that the network infrastructure is up and running.
  - Liaison with IT & Scanner Providers ensuring that the scanners configurations are up and running as needed.
  - Assist En-log team to apply all system upgrades & system errors.
  - Responsible for the facilitation of the roll-out & implementation of projects / functionalities from other business units within operations.
• Training, Development and Continuous Improvement
  - Responsible for maintenance of technical training schedules in support of operational SOP’s.
  - Responsible to align full operational flow across all departments with system processes.
  - Assist operations with good system practice & change management.
  - Conducting training sessions and workshops for DC operations and management teams to increase their proficiency in using the developed dashboards and reports

Attributes required:

• Solutions-oriented, can-do attitude; self-motivated.
• Attention to detail.
• Excellent communication skills, both written and spoken.
• Previous experience in mini project management.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
•  Critical and Systems thinking.
• Passionate about change and improvement.

Qualifications:

• Degrees in Information Systems, Industrial Engineering, B.Comm Logistics, or equivalent academic backgrounds
• Minimum 3 years relevant experience within DC operations
• Previous experience with WMS systems such as Logfire(Oracle), Manhattan, Red Prairie, SAP, Highjump or similar
• High level of proficiency with MS Office packages
• Comfortable with learning and adapting to new systems
• Critical and Systems thinking
• Passionate about change and improvement.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.