Field Service Engineer - Poole, Dorset
Resumen del puesto por JobGrid
Field Service Engineer - Poole, Dorset at Vix Technology: Remoto, Reino Unido; Jornada completa; Tecnología; Soporte IT y sistemas. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remoto, Reino Unido
- Role classification: Tecnología, Soporte IT y sistemas, Jornada completa
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Empower Public Transit, Join Vix Technology!
At Vix Technology, we lead the charge in providing world-class solutions for automatic fare collection, transit information, and transit analytics. With a remarkable track record spanning over 35 years and operations in more than 200 cities globally, we are passionate about enhancing public transit for millions of users. Our innovation is driven by the diverse perspectives of our team, and we are eager to welcome new talents who share our vision.
We are currently seeking two (2x) dynamic and motivated Field Services Engineers to join our dedicated team. In this role, you will play an essential part in maintaining, troubleshooting, and supporting our state-of-the-art systems, ensuring customer satisfaction while adhering to service level agreements (SLAs) and key performance indicators (KPIs).
If you are located in the SOUTH of England and have the skillset to match, we want you!
Key Responsibilities:
- Diagnose system issues through electrical testing and Vix software monitoring tools.
- Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently.
- Maintain effective communication with customers regarding maintenance and fault resolution.
- Drive improvements in KPI performance.
- Install and commission on-vehicle and on-street systems.
- Ensure accurate documentation of maintenance activities.
- Collaborate with local teams and Configuration Engineers.
- Adhere to planned maintenance schedules.
- Participate in periodic meetings with Vix staff.
- Foster customer satisfaction and loyalty.
- Comply with Health and Safety regulations.
This role is open only to UK citizens or residents with indefinite leave to remain, and you must currently reside in the UK.