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IT Helpdesk Technician at fehrandpeers: Los Angeles, Estados Unidos; Presencial. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Los Angeles, Estados Unidos, Presencial
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Fehr & Peers fosters a unique IT culture, prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. We’re looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving problems with others and knows a lot about technology. We provide comprehensive training so that our technicians are able to confidently respond to a wide range of engineering solutions and make sure business operations are running smoothly. Through self-study, mentoring, certifications, and interactions across the company, this role offers many opportunities for growth and specialization.
Responsibilities
- Provide IT support to multiple office locations both remotely and onsite
- Demonstrate initiative and always maintain the highest degree of professional conduct, as a representative of Corporate Services
- Install and provide support for software and licensing
- Work to completion, monitor for after actions, and track Helpdesk trouble tickets
- Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including phones, laptops, desktops, tablets, handheld devices, printers, and peripherals
- Seek opportunities to improve knowledge, skills, and performance
- Provide input for and/or document procedures and best practices
- Perform routine audits of systems and software
- Take after-hours calls and provide availability for off-hours emergencies
- Regularly travel to our offices nationwide to provide IT support
Qualifications
- 2-3 years of IT help desk or desktop support experience
- Ability to work both independently with support from other team members on a highly effective and responsive IT team
- Administrator-level knowledge of Windows 10/11 operating systems
- Fluency with Microsoft Office Suite and Microsoft 365
- Strong understanding of networked PCs and peripherals in a MS Active Directory environment
- Willingness to learn and apply AI-assisted tools
- Excellent communication skills in person, over the phone, via email, and by instant message
- Strong customer service combined with a positive attitude
- Patience with and empathy for staff as customers
- Valid driver’s license and dependable vehicle for work-related trips with mileage reimbursement
- Ability to lift 50 pounds