Resumen del puesto por JobGrid
IT Manager at RFI Global: London, Reino Unido; Híbrido; Jornada completa; Lead; Tecnología. This listing is part of JobGrid's Empleos de soporte IT en páginas de empresas. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, Reino Unido, Híbrido
- Role classification: Tecnología, Soporte IT y sistemas, Jornada completa, Lead
- Source freshness: checked by JobGrid on 2026-06-03.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About the Company
RFI Global is the world's leading research and intelligence business dedicated to retail banking, business banking, and payments. We work with the senior executives who shape the future of financial services — from strategy and product leaders at the world's largest banks to the technology vendors building the next generation of financial infrastructure. Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year.
About the Role
The IT Manager is responsible for the day-to-day technology operations across RFI Global’s western region. Working closely with their regional counterpart and our Managed Service Provider (MSP), this role ensures our people have reliable, well-supported systems to do their best work. Reporting to the VP of Technology, this is a hands-on role that blends systems administration, end-user support, and asset management with a genuine interest in continuous improvement.
Key Responsibilities
SaaS & Business Systems Administration
Manage the day-to-day administration, licensing, access control, and configuration of core platforms including Microsoft 365, Salesforce, Netsuite, and FactorialHR. Ensure systems remain well-governed and aligned to organisational needs.
Internal User Support
Serve as the primary escalation point for IT issues beyond MSP scope, providing direct support for staff across the West region and minimising disruption to day-to-day operations.
Asset Management
Own the full asset lifecycle for the West region — from procurement and provisioning through to hands-on troubleshooting, warranty claims, and responsible hardware disposal.
Self-Service Enablement
Create and maintain clear, accessible user guides that empower staff to resolve common IT issues independently, reducing reliance on direct support and improving overall digital confidence.
Baseline Configuration & Backups
Maintain baseline device and system configurations and conduct regular backup testing to verify data integrity and recovery capability across all platforms.
IT Documentation
Continuously develop and uplift internal IT documentation including runbooks, asset registers, platform guides, and onboarding materials, housed in the SharePoint WIKI.
ISO 27001 Audit Leadership
Leads the annual ISO 27001 audit cycle for the West region, coordinating evidence collection, managing audit timelines, liaising with external auditors, and tracking remediation of findings.
Platform Roadmap Input
Contribute to technology planning by identifying inefficiencies, rationalisation opportunities, and platform improvements aligned with the broader IT Modernisation roadmap.