IT Operations Engineer

Job Title: IT Operations Engineer 

Location: Liverpool (Hybrid)         

Salary: Up to £40,000     

Contract type:    Permanent

#LI-Hybrid

About the role

We are looking for an experienced IT Operations Engineer role based within our Internal IT team. As such, you will be a key resource in helping the team deliver our IT platform strategy into the ARO Group. We are looking for an IT professional who is passionate about helping and supporting their colleagues along with creating and supporting a world class IT platform.

You will combine your technical skills with your industry experience to ensure we have an IT platform, that supports the Group goals and objectives. As part of your role, you will work with the IT Manager to identify emerging technologies and opportunities for innovation across the ARO IT Platform. You will contribute to initiatives aimed at improving operational efficiency, cost-effectiveness, and scalability, ensuring IT remains a key enabler of business growth. You will be comfortable working directly with colleagues at all levels of the business and across all of our sites.

This role offers flexibility with hybrid working, allowing you to balance remote work with on-site collaboration to ensure strong alignment with all business units and maintain on-the-ground visibility for internal IT. If you want every day to be different then this is the role for you.

Please note that this is a Hybrid role with onsite requirement in Liverpool 3 days a week and occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport.

What you’ll do

• Ensuring our service levels are meeting the requirements of the business
• Developing, delivering and supporting an IT platform that helps the Group deliver its commercial objectives
• Collaborate closely with subject matter experts for our core applications to ensure efficiencies and operational effectiveness
• Constantly review our internal IT platform to ensure it offers resilience, flexibility and value for money
• Maintain a high degree of information security in line with our ISO 27001 accreditation
• Develop a deep understanding of how the Group operates so our IT service and platform provides a value added service
• Build positive relationships throughout the Group and maintain high levels of communication with key stakeholders and colleagues
• Be proactive in your approach to our system hygiene
• Managing, administering, deploying and configuring the ARO server estate, including Active Directory and Group Policy creation
• Governance control of the O365 estate, AD hygiene and wider MS licensing
• Help us to more strategically adopt and make best use of the Microsoft Azure Platform
• Administering, deploying and configuring Microsoft Exchange Server
• Ensure the ongoing reliability, availability and serviceability of the ARO IT platform
• Work closely with the IT Manager and complement each other’s skills and experience to help drive continuous improvement for our Internal IT offering
• Provide technical support to your team members and colleagues both remotely or on-site as required
• Ensuring system hygiene is at the highest possible level