Infotel UK
ITSM Consultant
Ubicación
Glasgow, Reino Unido
Modalidad
Híbrido
Seniority
Senior
Categoría
Tecnología
Categoría IT
Soluciones / arquitectura
Idioma
English
Publicado
1 de junio de 2026
Última verificación
4 de junio de 2026
Contexto de JobGrid
Resumen del puesto por JobGrid
ITSM Consultant at Infotel UK: Glasgow, Reino Unido; Híbrido; Senior; Tecnología; Soluciones / arquitectura. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Glasgow, Reino Unido, Híbrido
- Role classification: Tecnología, Soluciones / arquitectura, Senior
- Source freshness: checked by JobGrid on 2026-06-04.
- Application path: candidates continue to the employer application page with non-personal referral tags.
ITSM Consultant
Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery.
Key Responsibilities
- Assess client IT service management processes and recommend improvements based on best practices.
- Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms.
- Facilitate ITIL process design and adoption, including incident, problem, change, and asset management.
- Provide guidance on ITSM governance, metrics, and continuous improvement initiatives.
- Support service transition and transformation projects to enhance service capabilities.
- Conduct training and workshops for client teams to build ITSM capabilities.
- Collaborate with stakeholders at all levels to ensure successful delivery of ITSM solutions.
- Stay current with industry trends and ITSM advancements to provide innovative solutions.