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L2 Technical Support Specialist
Resumen del puesto por JobGrid
L2 Technical Support Specialist at Sedona Digital: Remoto, Rumanía; Jornada completa; Intermedio; Tecnología; Soporte IT y sistemas. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remoto, Rumanía
- Role classification: Tecnología, Soporte IT y sistemas, Jornada completa, Intermedio
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Sedona Digital, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania.
Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers.
- We obsess about our customers
- We build outstanding technical solutions
- We create an awesome culture
- We accelerate learning and careers
About the role
We are looking for a L2 Technical Support Specialist to provide IT solutions and support for everyone at Sedona Digital. You will do so by answering IT inquiries and communicating solutions and providing support to everyone to work reliably. You will get the opportunity to grow your skills and learn how modern IT setups work.
Your activities will include:
- Provide technical assistance and support for upcoming queries and issued related to computer systems, software, and hardware
- Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems
- Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary
- Maintain accurate records and documentation of IT assets, configurations, and procedures
- Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control
- Assist in the deployment and management of software applications, updates, and licenses across organization
- Participate in backup and disaster recovery processes to ensure data integrity and availability
- Monitor system performance and capacity, identifying and resolving issues proactively
- Liaise with vendors and service providers to resolve technical uses and procure necessary IT equipment and services
- Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day.
- Handle both external customer tickets and internal support requests, ensuring timely and effective resolution.