PayOps Guide (Fast-track Get Shit Done Day Payment Operations)

Fast-Track Your Career in Payment Operations: Join Our Mass Get Shit Done Day in Istanbul or Sofia! 💪

Ready to accelerate your career in Payment Operations? We’re doing things differently by hosting a mass Get Shit Done Day in Istanbul and Sofia. In just one day, you'll dive into our culture, show us what you’ve got, and walk away one step closer to landing a full-time role.

The best part? We focus on your strengths. We'll work together to find where you can make the biggest impact on our team 🚀

Learn more about the roles we’re hiring for:

• Cards Experience Guide

You’ll resolve card payment issues (like declines, suspicious charges, and refunds) by handling chargebacks accurately and keeping users clearly informed every step of the way. This role requires a unique blend of analytical thinking, empathy, and a deep understanding of the card payment ecosystem, enabling you to deliver exceptional support and build lasting trust with our users.

• Payment Experience Guide

You’ll resolve payment issues quickly and accurately across SEPA and SWIFT transfers, investigating each case with precision and care to deliver clear, reliable, and user-focused outcomes. This role is perfect for a detail-oriented individual with a passion for problem-solving and a desire to make a tangible impact on our users' financial lives.

Save the date:

📍Sofia: June 2 (Apply by 26 May)

• You are fully fluent to work in English

• You love problem-solving and want to make a difference

• You use AI and automation to drive efficiency

• You’re ready to Get Shit Done!

Your space to perform

We give you the space and the tools you need to succeed 💪

🤟 Join forces with great colleagues across the globe to revolutionise banking

🌟 Make lasting impact by working on complex & exciting challenges

📚 Accelerate your career growth with bunq Academy and a 1500 EUR annual learning budget

🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.

💻 A Macbook to keep with you while you're with us

👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly

🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration

🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.

🍪 Lunch and snacks at the office, vegan options included

⚕️ Private health insurance, just in case

🍻 Friday drinks, team events, and other celebrations - bunq style!

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace

Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.