Phone Support and Customer Service Agent
Resumen del puesto por JobGrid
Phone Support and Customer Service Agent at Reach: Remoto, Canadá; Soporte y éxito del cliente. This listing is part of JobGrid's Empleos remotos de atención al cliente en páginas de empresas. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remoto, Canadá
- Role classification: Soporte y éxito del cliente
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Role Overview
As a Phone Support & Customer Service Agent at Reach, you’ll help deliver exceptional support experiences to customers across our global ecommerce and payments platform. Working as part of our Calgary-based Phone Support team, you’ll handle customer inquiries, resolve issues efficiently, and contribute to a high-performing, customer-focused support environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering high-quality customer experiences.
What You’ll Do
- Respond to customer inquiries via phone and Zendesk
- Support customers with order tracking, charges, refunds, and disputes
- Manage tickets efficiently while maintaining strong service quality
- Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution
- Utilize Zendesk tools, workflows, and automation features effectively
- Collaborate with Risk & Compliance and cross-functional teams
- Support continuous improvement initiatives and adoption of new tools and AI workflows
- Contribute to a positive, collaborative, and high-performing support environment