Program Manager

Job Description

Program Manager

Position Summary

The Program Manager provides overall leadership, coordination, and management for assigned construction, inspection, quality, plan review, permit administration, and AHJ-support programs. This position is responsible for program execution, staffing, client interface, reporting, safety and quality alignment, commercial awareness, documentation control, and escalation management.

The Program Manager leads multidisciplinary teams and ensures assigned services are executed in accordance with approved scope, contractual requirements, applicable codes, client requirements, project procedures, and the authority structure established for the assignment.

Key Responsibilities

Program Leadership and Governance

·       Provide overall leadership for assigned programs, projects, or service scopes.

·       Serve as the primary interface between MSR-FSR, client representatives, authority representatives, design professionals, contractors, discipline leads, inspectors, and support personnel.

·       Establish communication protocols, escalation paths, reporting expectations, meeting cadence, and project governance routines.

·       Maintain alignment between scope, schedule, staffing, safety, quality, documentation, and commercial requirements.

·       Promote a proactive, no-surprises approach to issue identification, risk management, and client communication.

AHJ Support, Plan Review, and Permit Coordination

·       Oversee permit intake, completeness screening, plan review coordination, comment tracking, resubmittal management, and closeout of review records when included in the assigned scope.

·       Coordinate with applicable authority representatives regarding approval boundaries, reserved authority items, code interpretations, permit issuance, inspection requirements, and final acceptance processes.

·       Ensure plan review comments and technical feedback are clear, traceable, code-based, and routed through the approved workflow.

·       Escalate life-safety, code compliance, authority-sensitive, or unresolved technical issues through the approved channels.

Inspection Program Oversight

·       Oversee field inspection execution across assigned disciplines, including civil, structural, architectural, mechanical, plumbing, electrical, instrumentation and controls, fire protection, fire alarm, low voltage, telecom, life safety, and specialty scopes as applicable.

·       Ensure inspection activities are performed against approved drawings, specifications, permit conditions, applicable codes, standards, and project requirements.

·       Support inspection readiness, hold-point management, deficiency tracking, reinspection coordination, final inspection tracking, and turnover readiness.

·       Monitor inspection trends, failed or not-ready inspections, reinspection volume, deficiency aging, recurring issues, and schedule-critical risks.

Staffing and Resource Management

·       Lead mobilization, onboarding, staffing, performance management, resource forecasting, and demobilization for assigned personnel.

·       Manage staffing levels based on authorized scope, inspection demand, plan review demand, schedule requirements, shift coverage, weekend coverage, and turnover priorities.

·       Confirm assigned personnel have the required qualifications, ICC certifications, discipline licenses, State of Texas licenses where required, and project-specific training needed for their role.

·       Coordinate substitutions, added resources, surge staffing, and resource gaps with operations leadership.

Reporting, Documentation, and Controls

·       Ensure controlled logs, trackers, dashboards, reports, inspection records, comment matrices, deficiency registers, reinspection logs, meeting minutes, and closeout records are maintained accurately.

·       Review and issue routine reports covering schedule, staffing, inspection activity, review status, open risks, deficiencies, reinspection status, and commercial impacts.

·       Maintain auditable and retrievable project records in accordance with client, authority, and company requirements.

Commercial, Contractual, Safety, and Quality Oversight

·       Support labor-hour tracking, cost visibility, staffing authorization, change management, and client-facing commercial summaries.

·       Identify potential out-of-scope conditions, added shifts, extended duration, additional review packages, specialty inspections, or changes in project requirements.

·       Reinforce MSR-FSR safety and quality expectations and ensure personnel complete required onboarding, safety training, site access, and project-specific requirements.

·       Promote consistent execution, early issue identification, accurate documentation, and continuous improvement.

Required Qualifications

·       Minimum 10 years of experience in construction management, inspection management, quality management, AHJ support, permit coordination, plan review coordination, or large-scale technical construction programs.

·       Minimum 5 years of leadership experience managing multidisciplinary teams, discipline leads, inspectors, permit coordinators, document control personnel, technical reviewers, or field support personnel.

·       Experience supporting complex construction programs such as data centers, semiconductor facilities, mission-critical facilities, advanced manufacturing, industrial facilities, commercial construction, municipal programs, or infrastructure projects.

·       Working knowledge of building codes, fire/life safety requirements, inspection workflows, permit processes, deficiency tracking, reinspection management, and closeout documentation.

·       Strong communication, leadership, reporting, client interface, documentation, and escalation management skills.

·       Proficiency with Microsoft Office and common project management, inspection, reporting, document control, and dashboard tools.

Education Requirement

·       Bachelor's degree in Construction Management, Engineering, Architecture, Building Construction, Project Management, Fire Protection, Mechanical, Electrical, Civil/Structural, or a related technical discipline is preferred.

·       An associate degree, trade school completion, apprenticeship, military technical training, or discipline-specific technical education may be considered when supported by significant relevant experience.

·       Equivalent combinations of education, technical experience, inspection leadership, AHJ support, plan review coordination, code compliance, and large-project construction experience may be accepted in lieu of a four-year degree.

Preferred Certifications and Credentials

·       ICC certification in one or more relevant inspection or code disciplines preferred.

·       PMP, CCM, CQM, Certified Building Official, or similar management / quality / code credential preferred.

·       OSHA 30 preferred.

·       Texas municipal, AHJ, inspection, or code compliance experience preferred when assigned to Texas-based programs.

Licensing Expectations

The Program Manager is not required to personally hold every trade license; however, the Program Manager is responsible for confirming that assigned personnel meet applicable credentialing, ICC certification, discipline licensing, and State of Texas licensing requirements where required by scope, jurisdiction, client requirement, or law.

Core Competencies

·       Program leadership and governance

·       Client and stakeholder communication

·       Inspection and permit workflow oversight

·       Resource planning and staffing management

·       Risk identification and escalation

·       Documentation and reporting discipline

·       Commercial awareness and change management

·       Safety, quality, and compliance leadership

Working Conditions

·       May be assigned to office, field, remote, hybrid, or project-site environments.

·       May require travel, extended work hours, weekend support, or off-shift coordination depending on assignment requirements.

·       Must comply with all applicable safety, onboarding, PPE, access, and client requirements.