Senior Director - Client Leadership

At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Mindshare A Leading WPP Media Brand, Mindshare delivers Good Growth for its clients. As "Growth Architects," we drive growth that benefits all stakeholders – better for people, planet, and business – by using media with intention. This approach creates more meaningful connections to consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.

Reporting of the role This role reports to a Partner - Client Leadership

3 best things about the job:

1. Leading strategic relationships with some of the biggest and most prestigious brands in India.
2. Driving significant business growth for clients by delivering integrated and innovative media solutions.
3. Working in a dynamic, fast-paced environment at the forefront of media and advertising, with a highly skilled and collaborative team.

Measures of success: In three months, you would have:

• Established strong, trusting relationships with key client stakeholders across your portfolio.
• Gained a deep understanding of your clients' business objectives, market challenges, and competitive landscape.
• Identified immediate opportunities for enhancing client satisfaction and service delivery.

In six months, you would have:

• Developed and started implementing comprehensive account growth strategies for your clients, demonstrating clear revenue expansion.
• Successfully led cross-functional teams to deliver integrated solutions that address client needs and drive measurable impact.
• Become a trusted strategic advisor to your clients, proactively bringing innovative ideas and solutions.
• Actively contributed to new business pitches, leveraging client insights and strategic thinking.

In 12 months, you would have:

• Significantly grown client revenues through expanded scope of work and new service offerings.
• Achieved high client retention rates and received positive feedback on client satisfaction.
• Consistently participated in and/or led new business pitches, contributing to the acquisition of new clients or significant project wins.
• Potentially secured awards or recognition for impactful client campaigns and strategies.

Responsibilities of the role:

• Client Relationship Management: Serve as the primary strategic contact for a portfolio of key clients, building deep, long-lasting relationships based on trust and mutual understanding.
• Account Growth & Development: Identify and pursue opportunities for organic growth within existing accounts, cross-selling and upselling WPP Media's full suite of services (digital, traditional media, content, analytics, etc.).
• Strategic Account Planning: Develop and execute comprehensive client account plans that align with their business goals, ensuring WPP Media's services are strategically integrated and effectively delivered.
• Team Leadership & Coordination: Lead and motivate internal cross-functional teams (e.g., media planning, buying, analytics, creative, digital specialists) to ensure seamless service delivery and client satisfaction.
• Business Acumen & Consulting: Act as a strategic consultant to clients, understanding their industry, competitive landscape, and challenges, and offering proactive, insight-driven solutions.
• Commercial Management: Oversee client budgets, financial forecasting, billing, and profitability for your accounts, ensuring commercial objectives are met.
• Performance & Reporting: Ensure clients receive high-quality reporting and performance insights, translating data into actionable recommendations and strategic adjustments.
• Issue Resolution: Proactively identify and resolve client challenges or concerns, ensuring timely and effective communication and solutions.
• New Business Development: Actively participate in, and at times lead, new business pitches for prospective clients, demonstrating WPP Media's capabilities and unique value proposition.
• Industry Expertise: Stay abreast of industry trends, market changes, and competitive activities to continuously bring fresh perspectives and innovative solutions to clients.

What you will need:

• Minimum 10-12 years of experience in client leadership, account management, or business development within a media, advertising, or marketing agency, with a strong understanding of the digital ecosystem.
• Proven track record of managing and growing large, complex client accounts.
• Exceptional communication and presentation skills, with the ability to influence and build rapport at all levels of client organizations.
• Demonstrated ability to lead and inspire cross-functional teams to deliver integrated marketing solutions.
• Strategic thinker with a deep understanding of clients' business challenges and the ability to translate them into actionable media and marketing strategies.

Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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