Senior Manager, Premium Products

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

The Senior Manager, Premium Products will support the growth and execution of CLEAR’s premium experiences portfolio, including CLEAR Concierge. This role will serve as the day-to-day business lead across partner management, operational coordination, and strategic initiatives to ensure exceptional member experiences and scalable growth.

What you'll do:

• Quarterback the ongoing development and day-to-day execution of the CLEAR Concierge cross-functional roadmap, enabling growth while ensuring the team delivers a seamless member experience at scale
• Support go-to-market initiatives for premium offerings, including project and partner coordination, launch execution, and ongoing optimization
• Coordinate cross-functional initiatives across Operations, Marketing, Product, Engineering to drive execution against business priorities
• Build and manage relationships with strategic partners to expand customer value and service offerings, serving as the day-to-day point of contact for external partners, ensuring strong communication, alignment, and execution across initiatives
• Operationalize partnerships and manage ongoing partner success and deliverables
• Identify opportunities to improve existing premium experiences and support the launch of new services across CLEAR’s physical and digital footprint
• Track business performance, customer insights, and operational trends to recommend improvements that drive growth and customer satisfaction

How you'll measure success:

• Growth in premium product revenue and customer adoption
• Successful execution of partner initiatives and strategic projects
• Customer satisfaction, retention, and net promoter score (NPS) performance
• Partner engagement, satisfaction, and contribution to business growth

What you're great at:

• Experience in partnerships, project management, business operations, and/or premium member experience environments
• Strong ability to manage complex cross-functional initiatives and drive execution across multiple stakeholders
• Developing and executing implementation plans and standard operating procedures
• Building and maintaining strong external relationships with strategic partners and vendors
• Balancing strategic thinking with hands-on execution in fast-paced, evolving environments
• Strong organizational and project management skills with exceptional attention to detail
• Communicating effectively with senior leaders, external partners, and operational teams
• Leveraging data and customer insights to improve performance and member experience
• Operating with a strong sense of ownership, accountability, and follow-through
• Passionate about delivering elevated hospitality and customer experiences at scale

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Located in New York City, our Headquarters offers close collaboration with and access to a hands-on senior leadership team, a bright and energetic space with an open concept, and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $150,000.00 - $185,000.00, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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