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Advanced Secure Technologies

Technical Support Engineer

🇬🇧 Saint Mellons, Reino Unido, Reino Unido, Cardiff, Reino Unido Presencial Tecnología Jornada completa Publicado May 22, 2026
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Modalidad Presencial
Contrato Jornada completa
Categoría Tecnología
Categoría IT Soporte IT y sistemas
Salario GBP 26,225 - 29,000 / yearly
Idioma English
Publicado 22 de mayo de 2026
Última verificación 29 de mayo de 2026

Dónde está disponible este puesto

Plegado de forma predeterminada para que la descripción sea fácil de leer.

3 ubicaciones
Reino Unido
  • Saint Mellons, Reino Unido
  • Reino Unido
  • Cardiff, Reino Unido

Contexto salarial para este puesto

JobGrid.eu combina el salario visible del empleador, referencias públicas oficiales y anuncios actuales de JobGrid para Soporte IT y sistemas.

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Salario indicado

GBP 26,225 - 29,000 / yearly

Salario publicado en este anuncio.

Fuente
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Resumen del puesto por JobGrid

Technical Support Engineer at Advanced Secure Technologies: Saint Mellons, Reino Unido, Reino Unido, Cardiff, Reino Unido; Presencial; Jornada completa; Tecnología; Soporte IT y sistemas. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

  • Location and workplace: Saint Mellons, Reino Unido, Reino Unido, Cardiff, Reino Unido, Presencial
  • Role classification: Tecnología, Soporte IT y sistemas, Jornada completa
  • Employer salary shown on the listing: GBP 26,225 - 29,000 / yearly
  • Source freshness: checked by JobGrid on 2026-05-29.

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

  • Act as a key part of our 1st Line Support Team, resolving technical queries from customers
  • Assist with investigation and root-cause analysis of 2nd Line tickets
  • Capture, categorise and escalate software support tickets in line with SLAs
  • Work closely with our technical and development teams to resolve live issues
  • Support customer system setup and configuration under guidance
  • Contribute to product testing, customer feedback and continuous improvement initiatives
  • Provide excellent levels of service to our customers, communicating effectively and professionally.