Telesales Executive

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Due to continued growth, we are excited to be expanding our Sales Team. Reporting to the Telesales Team Leader, you will be goal-oriented, target-driven, and ready to take your sales skills to the next level. As a Telesales Executive at firmus energy, you’ll be part of a new team that’s all about hitting targets and growing together. Whether you’ve got experience in sales, customer retention, or any other target-driven role, this could be your chance to shine and grow in a fast-paced environment.

With an attractive base salary and an uncapped commission scheme, you could take your earning potential to the next level.

Role Responsibilities

• Conduct both inbound and outbound sales calls for Gas and Electricity customers.
• Meet and exceed daily, weekly and monthly sales targets.
• Handling customer objections
• Skilled in dealing with vulnerable customers
• Meet all business KPI’s
• Adhere to industry regulations
• Managing all customer interactions
• Promote the firmus brand in a positive way
• Deliver professional and accurate information to all our potential customers
• Undertake any other duties as directed by the Telesales Team Leader or Sales Manager

Experience Requirements

Essential

• At least 6 months direct sales experience in a contact Centre (inbound or outbound), customer retention or another customer facing direct sales role
• Proven record in meeting and exceeding sales targets
• Strong communication skills, both verbal and listening, with the ability to build rapport quickly
• Customer-focused mindset with a professional and positive approach

Desirable