VP Customer Success (f/m/d)
Resumen del puesto por JobGrid
VP Customer Success (f/m/d) at manex in Munich, Germany is an on-site Executive role in Customer Support & Success. JobGrid normalizes the role facts, keeps the source language boundary intact, and shows how the job is classified for comparison across similar roles. No salary is listed in the payload, and applications go through the original public application page with non-personal referral parameters.
- Role facts captured by JobGrid: VP Customer Success (f/m/d), manex, Munich, Germany, on-site, Executive, Customer Support & Success.
- Source freshness is visible from the posted and last-checked timestamps in the payload.
- JobGrid preserves the original-language source content separately while presenting normalized facts in English.
- Comparable classification is based on the structured location, workplace, seniority, and category fields provided here before the employer page is opened for application.
About Us
Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization.
Your Role
As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them.
This is a high-impact, full-time leadership position based in Munich within an exceptional team. It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.
Your Responsibilities
Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout
Drive project management and coordination of integrations across industries
Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams
Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level
Strategically expand and manage the Customer Impact Team
Take an active role in the strategic development of the business model and product
What Sets You Up for Success
Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech
Good understanding of AI, software, and production processes
Proven ability to lead cross-functional teams and orchestrate stakeholders
Business-fluent in German and English
Based in Munich or willing to relocate, ready to go all-in with us
What We Offer
A unique opportunity to lead a top-tier team
Top-of-market compensation with equity package
A best-in-class network (funding, industry, and talent) across Europe and the US
A fast-paced environment backed by the world's best investors with the world's leading organizations as customers
Are you ready to lead European autonomy at scale? Apply now!